At Jewelry Sales Store, we approach every shipment and return with the same meticulous care we devote to crafting our platinum rings and rose gold necklaces. Our policies are designed to ensure your heirloom-quality jewelry arrives safely and that your satisfaction is guaranteed.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS (15-25 business days after dispatch for orders over $50)

Shipping Methods

We offer two refined shipping options to suit your needs:

  1. Standard Shipping ($12.95): Premium service via DHL or FedEx with tracking and insurance comparable to our jewelry’s value.
  2. Free Shipping: Available for orders over $50, delivered via EMS with standard tracking.

International Shipping

We proudly serve clients worldwide (excluding Asia and certain remote areas). International orders may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

Should your purchase not spark the joy we intend, our returns process reflects the precision we apply to jewelry design.

Return Policy Highlights

  • Return Window: 15 days from delivery date
  • Condition: Items must be in original condition with all packaging and documentation
  • Non-Returnable Items:
    • Custom or personalized jewelry (including engraved pieces)
    • Items marked “Final Sale”
    • Earrings (unless defective, for hygiene reasons)

The Return Process

Follow these steps to initiate your return with the same care we take in crafting our collections:

  1. Submit Your Request: Email our concierge at [email protected] within 15 days using the template below.
  2. Receive Authorization: We’ll respond within 2 business days with instructions and an RMA number.
  3. Package Securely: Include all original packaging, certificates, and documentation. We recommend insured shipping with tracking.
  4. Ship to Us: Send your return to:
    Jewelry Sales Store Returns
    2729 Johnson Street
    Fayetteville, US 28301

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Original payment method (credit card or PayPal)
  • Shipping Costs: Non-refundable unless the return results from our error

Exchange Process

For exchanges between our yellow gold and platinum collections:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. Price differences will be charged/refunded accordingly

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Jewelry Sales Store Concierge,

I would like to initiate a return for the following item(s) from order #[Your Order Number]:

  • Item Name: [Product Name]
  • SKU/Product Code: [If available]
  • Reason for Return: [Please specify]

I understand that:

  • The item must be in original condition with all packaging
  • Earrings cannot be returned unless defective
  • Custom pieces are final sale

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]
[Order Date: MM/DD/YYYY]

International Returns

For our global clients (excluding Asia and certain remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must be marked “Returned Goods”
  • Please allow additional time for international processing

For any questions about our policies, contact our concierge at [email protected]. We’re committed to resolving your concerns with the same dedication we apply to crafting our fine jewelry collections.