At Jewelry Sales Store, we craft each piece with meticulous attention to detail, just as we approach your satisfaction. Should your purchase not meet expectations, our returns process is designed with the same care we devote to our platinum rings and rose gold necklaces.

Our Return Commitment

We accept returns within 15 days of delivery for most items in their original condition. Like the precise settings in our diamond jewelry, we’ve designed this policy to balance flexibility with the protection of our heirloom-quality pieces.

Non-Returnable Items

To maintain the integrity of our collections, we cannot accept returns for:

  • Custom or personalized jewelry (including engraved pieces)
  • Items marked “Final Sale” in product descriptions
  • Earrings for hygiene reasons (unless defective)

The Return Process

Follow these steps to initiate your return with the same precision we apply to jewelry design:

  1. Submit Your Request: Email our concierge team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary details.
  2. Receive Authorization: Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Securely: Return items in their original packaging with all certificates and documentation. We recommend shipping with tracking and insurance comparable to our jewelry shipments.
  4. Ship to Us: Send your return to:
    Jewelry Sales Store Returns
    2729 Johnson Street
    Fayetteville, US 28301

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (credit card or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges between our yellow gold and platinum collections:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. Price differences will be charged/refunded accordingly

Return Request Template

Use this template when contacting our concierge team:

Subject: Return Request – Order #[Your Order Number] Dear Jewelry Sales Store Concierge, I would like to initiate a return for the following item(s) from order #[Your Order Number]: – Item Name: [Product Name] – SKU/Product Code: [If available] – Reason for Return: [Please specify] I understand that: – The item must be in original condition with all packaging – Earrings cannot be returned unless defective – Custom pieces are final sale Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Order Date: MM/DD/YYYY]

International Returns

For our global clients (excluding Asia and certain remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must be marked “Returned Goods” to avoid fees
  • Allow additional time for international shipping processing

For any questions about our returns policy or assistance with a current return, please contact our concierge team at [email protected]. We’re committed to resolving your concerns with the same dedication we apply to crafting our fine jewelry collections.