Welcome to our FAQ section, where we address your most common inquiries about our exquisite jewelry collection, delivery services, and shopping experience. At Jewelry Sales Store, we believe in transparent communication and exceptional service—just like the craftsmanship of our platinum rings and rose gold necklaces.

Product Questions

Q: What types of jewelry do you specialize in?
A: We curate elegant pieces across categories including necklaces, rings, and items crafted in premium materials like platinum, rose gold, and yellow gold. Each piece is designed to become a future heirloom.
Q: Are your jewelry pieces suitable for special occasions?
A: Absolutely! Our collection is perfect for engagements, anniversaries, or personal milestones. We particularly recommend our signature rose gold necklaces for romantic gifts and our platinum rings for timeless elegance.
Q: How can I verify the authenticity of my jewelry?
A: Every order arrives with authenticity certification in our luxury gift packaging. For additional verification, you may email our support team at [email protected].

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two refined shipping experiences:
– Standard Express Shipping ($12.95): Handled by DHL/FedEx with 1-2 day processing and 10-15 day delivery
– Complimentary Luxury Shipping: Free for orders over $50 via EMS (15-25 day delivery)
Q: Do you ship internationally?
A: Yes! We proudly serve most global destinations (excluding some Asian and remote regions). All shipments originate from our US headquarters at 2729 Johnson Street, Fayetteville to ensure consistent quality control.
Q: How are items packaged for delivery?
A: Each piece receives white-glove care in our facility, nestled in signature luxury gift boxes with eco-conscious materials. All shipments include full insurance coverage for complete peace of mind.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-Day Return Policy from the delivery date. Items must be in original condition with all packaging and certificates. Please email [email protected] to initiate returns.
Q: Can I exchange my jewelry for a different metal type (e.g., rose gold to yellow gold)?
A: Certainly! We understand preferences may change. Contact our support team within the return window, and we’ll guide you through exchanging your piece for another from our platinum, rose gold, or yellow gold collections.

Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure transactions.
Q: Is my payment information secure?
A: Absolutely. We implement industry-standard encryption for all transactions. For high-value purchases (like our platinum rings), we may request additional verification to protect against fraud.

Additional Services

Q: Do you offer gift wrapping?
A: Every order arrives in our presentation-perfect packaging—no additional wrapping needed! Our signature gift boxes are designed to delight recipients, whether it’s an engagement ring or anniversary necklace.
Q: Can I include a personalized message with my order?
A: Yes! During checkout, you’ll find an option to add a handwritten note card—perfect for accompanying our rose gold love tokens or yellow gold statement pieces.

For questions not covered here, please contact our concierge team at [email protected]. At Jewelry Sales Store, we’re committed to delivering not just fine jewelry, but confidence, care, and the excitement of affordable luxury realized.